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These FAQs are designed to provide a better understanding of our cinemas and products. Use Ctrl+F/Command+F to keyword search.
Ticket Price Guide: Where is WE Cinemas located? 321 Clementi at 321 Clementi Avenue 3, Singapore 129905.
What are the operating hours for WE Cinemas box office? The box office opens at 10am and closes after the last screening. Please refer to our tickets and showtimes schedule for the timing of the last show.
Is my WE Club membership still valid? Or how can I sign up? All existing members have had their WE Club membership extended to 31 Dec 2034. Sign up for our WE Club Membership here. Do I have to pay for a ticket for my child?If your child is over 90cm in height, a ticket is required. Other terms and conditions may apply.What does "No Free Passes" or "No Free List" mean?This is a blocked period during which complimentary movie passes cannot be redeemed. This period usually lasts for 1 to 3 weeks from the movie's release date, as determined by film distributors.What does "Opening Week" mean?This period is considered by film distributors and sometimes exhibitors as the beginning of a movie's screening, which may not be limited to a single week. Tickets during this time are premium and priced slightly higher. What does "Sneaks" mean?This is a special screening of a movie made available before the official release date, as determined by the film distributors. Tickets are premium and priced slightly higher.What is a "Blockbuster" film?A "Blockbuster" film is defined by several criteria, including an A-list cast and crew, the popularity of the film franchise, big-budget production, and similar global release dates. WE Cinemas adopts industry standards for classifying such films and setting ticket prices. Tickets for Blockbuster films are considered premium and may be priced slightly higher.What is a premium priced film or product?They are:• FIRST CLASS tickets• Blockbuster films• Films that are Opening or Sneaks• Films playing in Dolby Atmos and HFR These categories may change from time to time. Tickets are premium and may be priced slightly higher.What are age restrictions and film classifications? There are six ratings in film classification as set out by the Info-communications Media Development Authority (IMDA). They are: • G - General • PG - Parental Guidance • PG13 - Parental Guidance for Children below 13 • NC16 - No Children below 16 years of age • M18 - Mature 18, for persons 18 years and above • R21 - Restricted to persons 21 years and above. You may find more information on film classification guidelines below:https://www.imda.gov.sg/-/media/imda/files/regulations-and-licensing/regulations/codes-of-practice/c...Do you have any facilities for wheelchairs?Yes. All our halls are wheelchair accessible. Do you have any promotions?Yes, we have a range of promotions on movie tickets and F&B items for all ages. They are listed on our Promotions page. Movie Gift Cards & Movie Gift Vouchers
What are Movie Gift Vouchers (MGV) or Movie Gift Cards (MGC)? Where can I use my 2013 Movie Gift Cards/Vouchers?
MGVs are vouchers that can be used to redeem for movie tickets and MGCs are stored value cards which can be used for movie tickets and F&B purchases at WE Cinemas. Simple present your Movie Gift Voucher to a member of staff at our box office and select your movie of choice. Your 2013/2014 Movie Gift Cards and Vouchers have been revalidated to 30 June 2015 and are valid for redemption for movie tickets at our box office.
What is the prefix on my Movie Gift Card (MGC)? It's the first five-digits of the set of serial numbers printed on the back of the card.
Why is there a PIN number for my Movie Gift Card (MGC)? As an added security measure, all Movie Gift Cards issued in the year 2015 will come with a PIN number. Please note that in order to use your Movie Gift Card to purchase tickets at the counter or online, you will need the use of the PIN number. Loss of the PIN number would render the card invalid.
How can I check the balance on my Movie Gift Card (MGC)?
The balance of your MGC can be checked at all WE Cinemas Box Offices by our counter staff.
Am I able to hold more than one Movie Gift Card (MGC)? Yes.
Can I use multiple Movie Gift Cards (MGC) to redeem movie tickets and F&B items? Yes.
Do I require identification in order to use my Movie Gift Card (MGC)? No. However, you will require the use of a PIN number, which is attached to your card at the point of purchase.
May I use my Movie Gift Card (MGC) or Movie Gift Voucher (MGV) for online purchases? No. They are to be used at the Box Office only.
What if my Movie Gift Card (MGC) has been lost/damaged or stolen? WE Cinemas will not be able to replace or refund any damaged, stolen, or lost Movie Gift Card.
Is there an expiry date for my Movie Gift Card (MGC) or Movie Gift Voucher (MGV)? 12 months from the date of issue, unless otherwise stated.
May I personalise my Movie Gift Card (MGC)? You may contact our sales team for assistance at wecinemas@engwah.com.sg.
May I use my Movie Gift Card (MGC) for F&B purchases? MGCs are valid for the redemption standard F&B combos (Standard combos; popcorn, nacho, hotdog, family combos only. Not applicable to discounted or promotional combos) only, with the exception of MGCs with prefix 71000 and 81000.
May I use my Movie Gift Card (MGC) for promotional items i.e. student & senior concession tickets? For promotional and discounted tickets; (A) MGCs with prefix 70000 and 80000: can be used for the redemption of such tickets. (B) MGCs with all other sets of prefix: are not valid for the redemption of such tickets.
Can Movie Gift Cards (MGC) be used for "No Free List" movies? Yes, with the exception of MGCs with prefix 71000 and 81000.
Can MGCs be used for 3-D movies? (A) MGCs with prefix 70000 and 80000: can be used for the redemption of 3D movie tickets. (B) MGCs with all other sets of prefix: are not valid for the redemption of 3D movie tickets.
Can MGCs be used for HFR/Atmos movies? (A) MGCs with prefix 70000 and 80000: can be used for the redemption of HFR/Atmos movie tickets. (B) MGCs with all other sets of prefix: are not valid for the redemption of HFR/Atmos movie tickets.
Can MGCs be used for First Class movies? (A) MGCs with prefix 70000 and 80000: can be used for the redemption of First Class movie tickets. (B) MGCs with all other sets of prefix: are not valid for the redemption of First Class movie tickets.
My MGC has expired. Can I get a refund or re-validate them? MGCs have a validity period of 12 months from the date of issue. Any unused or expired value on the MGC cannot be refunded for cash, nor revalidated.
I do not have sufficient balance in my MGC. Can I make up the cash difference to redeem for a movie admission ticket or F&B combo? In the event of insufficient balance in cards; (A) MGCs with prefix 70000 and 80000: The cardholder may use cash to make up the difference to purchase movie ticket or standard F&B combos (Standard combos; popcorn, nacho, hotdog, family combos only. Not applicable to discounted or promotional combos). (B) MGCs with prefix 71000 and 81000: Cash difference not applicable. (C) MGCs with all other sets of prefix: The cardholder may use cash to make up the difference to purchase F&B combo only (Standard combos; popcorn, nacho, hotdog, family combos only. Not applicable to discounted or promotional combos).
Can I reload my Movie Gift Card (MGC) with new value? (A) MGCs with prefix 70000 and 80000: MGCs can be reloaded with new value of either $50 or $100. Kindly reload at any WE Cinemas Box Office. Reloads are not immediate, and will take 3-5 business days. Kindly note that the expiration date of the MGC applies to new value reloaded. (B) MGCs with all other sets of prefix: MGCs do not have reload feature. New card designs are constantly available for your purchase. Do check with our Customer Service Staff or www.wecinemas.com.sg for new or upcoming designs.
How many Movie Gift Vouchers (MGV) may I redeem over the counter per redemption? A maximum of 20 MGVs can be used per redemption.
WE Club & Online Membership
What is the difference between a Basic member and a WE Club member? Basic Membership Features: Review and
comment on movies, and receive EDMs
WE Club Membership Features: • Discounts on movie tickets,
selected combos, and First Class menu • Birthday treats • Track transactions • Review and comment on movies • Receive EDMs
How do I sign up as a WE Club member? Application is available online and at the box office. Fill in our online form here and complete the registration process with our friendly staff at the counter. You will be issued your WE Club card, and you can begin enjoying rewards and discounts with your purchases.
How do I activate my WE Club account? After you have been issued your card at the box office, log in to our website and register a free online account to activate your WE Club membership.
Is there a minimum age requirement in order to be a WE Club member? No, we believe that no one is ever too young or too old to be rewarded for enjoying movies. WE Cinemas may require WE Club applicants under the age of 21 to provide proof of parental consent for participation in this program or the redemption of rewards as a condition precedent to its obligations hereunder.
I have lost my WE Club card. May I apply for a replacement? To get a replacement card, simply visit our WE Cinemas box office and complete the WE Club application form. Submit the completed form to our friendly staff at the counter, and a brand new card will be issued to you immediately. An administrative fee of $5 applies.
What are the terms & conditions of the 1-for-1 Birthday Treat? • Valid on all days except Fridays, Saturdays, midnight sessions, and on the eve of or on public holidays. • Complimentary ticket redeemed must be for the same session as the ticket purchased. • Applicable for box office purchases only. • Valid only once during the birthday month and must be redeemed within that month. • Members must present their membership card in person at the box office to enjoy the birthday offer. • Members may purchase one ticket at the prevailing usual price to receive a complimentary second ticket. • Not valid for "No Free List" films, Atmos, 3D/HFR films, premium-priced films, First Class, group screenings, film marathons, film festivals, premieres, or where otherwise notified. • Not valid with any other promotional offers, student concession discounts, senior citizen discounts, or credit card/PAssion card offers.
I'm trying to register as a member but I am unable to and I am prompted of a legacy error. A legacy error may occur if you were a former WE Club member. Please email us at wecinemas@engwah.com.sg so that we can assist you in reconnecting your membership.
I've completed the registration of my online account but I am unable to log in because of an invalid combination. Please check if you have verified your online account via the verification link sent to your inbox. Until you verify your email through the link, you will not be able to log in to your WE Club account.
Online Booking
How do I book a ticket online? Tickets can be booked online via the WE Cinemas webpage. Simply click the 'Book' button located below the film you want to watch, then select the date, time, and preferred seats. Next, enter your payment details into our e-ticketing system to confirm your booking. You will receive a confirmation email that includes your Fastix (e-ticket) booking number and ID. You can use your e-ticket at the usher point at WE Cinemas.
How do I know my online booking is confirmed? You will receive a confirmation email containing your Fastix (e-ticket), booking number, and booking ID.
How do I collect my tickets after I've made an online booking? If you have received your Fastix via email, you do not need to collect your tickets at the counter. Otherwise, tickets can be collected from the box office. Please provide your booking ID/reference number used for your online purchase.
I have a credit card dispute regarding payment for my purchase. What should I do? Please send us the following details via our Contact Us page, and a member of our customer service team will contact you regarding this matter: your name, contact number, email address, movie title, and the date and time in question.
I did not receive a confirmation for my booking but I've been charged for my booking. What should I do? You can check if your booking was successful via the "Online Transaction History" button located in the "Buy Tickets" tab. Enter one of your details in the field to verify the booking. If your booking is found, you can print a screenshot of the transaction history and use it to collect your ticket at the box office. If your booking cannot be found but you have been charged, please send the following details via our Contact Us page, and a member of our customer service team will get in touch with you: our name, contact number, email address, movie title, and the date and time in question.
Is there a booking fee for online transactions? Yes, there is a booking fee of $1.50 for all online transactions. This fee covers the administration, development, and maintenance required to provide this convenient service to our customers.
Why do I need to provide my NRIC? Providing your NRIC adds security to your online ticket purchase and is also used to retrieve your booking when collecting your tickets.
Is it safe to use my credit card to book online? Yes. Our e-ticketing site uses Entrust SSL security, which provides secure transmission of your private and credit card details over the Internet.
I am running late for my film. Will my seat be held? Yes. If you have purchased your ticket online, the designated seat will be held until you arrive and collect your ticket. Please note that online purchases are non-refundable and non-exchangeable.
What is Fastix? Fastix is an e-ticket generated with your online purchase. It will be emailed to you as a .pdf file with a QR or bar code, which you can either print or show at the usher point to be admitted into the cinema hall.
Film Technology
What is a "Blockbuster"? A "Blockbuster" film is defined by criteria such as A-list cast and crew, the popularity of the film franchise, big-budget production, and similar global release dates. WE Cinemas follows industry standards for classifying such films and setting ticket prices.
What is "Dolby Atmos"? The Dolby Atmos system places speakers along the walls, in the ceiling, and even behind the screen to direct sound towards the audience. Up to 64 speakers can be used in a Dolby Atmos cinema. The goal is to completely envelop the audience in sound, creating a more immersive experience by placing sound elements in a 3D space. With Atmos, the sound system makes you feel like you are in the midst of the action.
What is 3D Spectro Silver Screen? This special screen is fitted in all our 3D halls which provides the best clarity, resolution and brightness to audiences. Known in the market as being the best screen for 3D video, Spectro screens are coating-treated with silver aluminum that it offers a very high gain, a very low polarization breakaway,
and a wonderful color temperature.
What is High Frame Rate (HFR)? Frame rates are the number of images (frames) displayed by a projector in one second. 24 frames per second (fps) is the current standard in cinemas worldwide. HFR 3D productions of 48 fps record and play visuals at twice the current rate meaning less flicker, motion blur and stuttered movement - creating ultra-realistic cinematic experiences.
FIRST CLASS
What is FIRST CLASS? FIRST CLASS is a premium movie and dining experience. Sink into plush, premium seats with a private booth, indulge in a gourmet dining menu, and enjoy attentive concierge service in our luxury movie hall. FIRST CLASS tickets are hall admission tickets. The gourmet dining menu is available for separate purchase. Occasionally, FIRST CLASS movie and dining packages may be available for sale.
Do you offer butler service in FIRST CLASS? Yes, be it your meal or convertible blanket cushion, our FIRST CLASS butlers will see to your needs. On top of that, we will be happy to make your experience in FIRST CLASS all the more special with our concierge service where we will offer to make all your special arrangements for you (with 3 days' notice). Please check with our FIRST CLASS butler for more details.
Group & Corporate Bookings
Can I organise a private party or group bookings in any of your halls? Yes, you may contact us at wecinemas@engwah.com.sg for inquiries regarding private parties, events, or corporate group bookings in any of our cinema halls, including FIRST CLASS.
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